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Shipping & Returns

When Will My Order Arrive?
Shipping Rates
Taxes and Customs
Our Returns Policy
Address for Returns



When Will My Order Arrive?

UK: 5 - 7 days
EU Surface: 2 - 3 weeks
EU Air: 1 - 2 weeks
Non EU Surface: 2 - 3 weeks
Non EU Air: 1 - 2 weeks
Middle East/Africa/Japan Surface: 4 - 6 weeks
Middle East/Africa/Japan Air: 2 - 3 weeks

These periods do not allow for any customs clearance difficulties that may arise that are beyond our control.  EU = European Union


Shipping Rates

Delivery to a UK address:  2.50 flat rate (delivery 3 - 5 working days)
Delivery to an address in Europe:   5.50 
Delivery to an address in the Rest of World:   8.50 

Where applicable the above prices include VAT.  Delivery will be arranged by BarrettWells Books.


Taxes and Customs

Taxes:  VAT is only applicable on postage in the European Union.

Customs:  Shipping costs do not include any duties, taxes, or clearing charges levied by the destination country.  These charges are the responsibility of the customer and will vary from country to country.  We cannot predetermine these charges.  The charges may be billed directly to the customer or receiver by the destination's customs authority, or may be billed to the customer through BarrettWells Books.  


Our Returns Policy

If you are not completely satisfied with a product purchased from BarrettWells Books, return it within 30 days of receipt for a replacement copy or a full refund.  We recommend that you use a recorded delivery service for your protection.  Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.  Please package the item securely and send it to us, with the delivery slip, to the Returns Department at the address below.

To read our full returns policy for Trade Accounts please click here.


Address for Returns

When returning products, please include a copy of the invoice in the package with the returned product.  Please send the item by traceable means to:

BarrettWells Books
Returns Department
24 Ellis Farm Close
Woking
Surrey GU22 9QN
United Kingdom

 

Our Returns Policy for Trade Accounts


Returns Period

Please note that returns will be accepted for credit up to twelve months from date of invoice.

Out of Print Titles
Will continue to be accepted for return for three months after being reported as out of print.

Documentation
All returns must be accompanied by invoice numbers and dates.  Books received without such documentation will be credited at the lowest price offered to Trade Accounts.

Condition of Books
Books should be returned in mint, re-saleable condition with price stickers, prices and similar removed.  Books carrying price stickers, prices and similar will not be credited.

Carriage Costs
Returns will be made at the customer's expense except in the case of books sent in error.

Books Received Outside of the Returns Policy
Books that fall outside the returns policy may be returned to the customer or disposed of after consultation with the customer.  To avoid this possibility, pre-authorisation may be sought from BarrettWells Books, by sending an email to info@barrettwells.com with full details.

All returns should be sent to:

BarrettWells Books
Returns Department
24 Ellis Farm Close
Woking
Surrey GU22 9QN
United Kingdom

 

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Last Updated:  September 12, 2019 21:12:33 +0100